Responsible Gaming

Gaming Should Be Entertainment

At Wired Surrey, we're committed to promoting responsible gaming practices. Online casino gaming should be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

All players must be at least 18 years of age to participate in online casino gaming in the United Kingdom. We take age verification seriously and our partner operators conduct rigorous checks to ensure compliance with UK gambling regulations.

If you are under 18, please do not attempt to register or play on any casino platform.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a developing gambling problem:

• Chasing losses — trying to recover money lost by gambling more
• Gambling with money needed for essentials like rent, food, or bills
• Hiding your gambling activity from family, friends, or partners
• Spending more time and money on gambling than intended
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, school, or personal relationships due to gambling
• Borrowing money to fund gambling activities
• Unable to cut back or stop gambling despite wanting to
• Using gambling to escape problems or negative emotions
• Lying about the amount of time or money spent gambling

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Protections

Our partner operators offer several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the total amount you're willing to lose during a gaming session
• Time Limits: Set automatic session time-outs to remind you to take breaks
• Reality Checks: Enable regular pop-up reminders showing your time played and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from a casino or multiple operators
• Account Restrictions: Lower your account limits or freeze your account entirely

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support Organizations

If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:

United Kingdom

• GamCare — Free support, counselling, and information
  www.gamcare.org.uk
  National Problem Gambling Clinic: 0808 8020 133
• GamStop — The UK's national self-exclusion scheme covering all regulated online casinos
  www.gamstop.co.uk
• Gamblers Anonymous — Peer support group
  www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung
  www.bzga.de

Need Help?

If you think you may have a gambling problem, please reach out for help today. Problem gambling is a serious issue, but support is available, and recovery is possible. There is no shame in asking for assistance.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for confidential support 24/7.

Remember: You are not alone. Help is available whenever you need it.